Refund & Cancellation Policy

Last updated: September 2026

1. What invoices cover

Client invoices cover timesheets the Client itself approved, plus the platform fee disclosed before payment. Because work is approved before it is billed, paid invoices are generally non-refundable.

2. Disputed work

Reject a timesheet before approval if hours are disputed — rejection is free and returns the timesheet to the Leader with your reason. If you believe an approved and paid timesheet was fraudulent or materially misstated, raise it within 7 days of payment at [email protected]; we will investigate with both parties and may refund the disputed portion, including our fee.

3. Duplicate or erroneous charges

Verified duplicate payments or processing errors are refunded in full to the original payment method within 5–7 business days of confirmation.

4. Cancelling engagements

Engagements are month-to-month and may be ended by the Client at any time from the dashboard. Ending an engagement stops future timesheets; work already approved remains payable.

5. Trial period

Every new engagement begins with a two-week risk-free trial. If the fit is wrong during the trial, notify us before approving further timesheets and the trial invoicing is waived.

6. Processing

Approved refunds are issued through Razorpay to the original payment method. Contact: [email protected].